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The ADVANCED > Troubleshooting page provides various tools that help troubleshoot network connectivity issues that may be impacting the performance of your Barracuda Web Filter.
For example, you can test the connection between the Barracuda Web Filter to Barracuda Central to make sure it can successfully download the latest virus and spyware definitions. You can also ping or telnet to devices from the Barracuda system, perform a traceroute from the Barracuda system to a destination server, run a packet capture, and other tasks.
In the Support Diagnostics section of the ADVANCED > Troubleshooting page, you can initiate a connection between your Barracuda Spam & Virus Firewall and the Barracuda Networks Technical Support Center which will allow technical support engineers to troubleshoot any issues you may be experiencing.
If your Barracuda Web Filter experiences a serious issue that impacts its core functionality, you can use diagnostic and recovery tools that are available at the reboot menu to return your system to an operational state.
Before you use the diagnostic and recovery tools, do the following:
As a last resort, you can reboot your Barracuda Web Filter and run a memory test or perform a complete system recovery, as described in this section.
To perform a system recovery or hardware test:
The splash screen displays with the following three boot options:
The table below describes the options available at the reboot menu.
|Barracuda||Starts the Barracuda Web Filter in the normal (default) mode. This option is automatically selected if no other option is specified within the first three seconds of the splash screen appearing.|
Displays the Recovery Console, where you can select the following options:
Performs a thorough memory test that shows most memory related errors within a two-hour time period. The memory test is performed outside of the operating system and can take a long time to complete.
Reboot your Barracuda Web Filter to stop the hardware test.
Before you replace your Barracuda Web Filter, use the tools provided on the ADVANCED > Troubleshooting page to try to resolve the problem.
In the event that a Barracuda Web Filter system fails and you cannot resolve the issue, customers that have purchased the Instant Replacement service can call t and receive a new unit within 24 hours.
After receiving the new system, ship the failed Barracuda Web Filter back to Barracuda Networks at the address below with an RMA number marked clearly on the package. Barracuda Networks can provide details on the best way to return the unit.
3175 S. Winchester Blvd
Campbell, CA 95008
attn: RMA # <your RMA number>