The ADVANCED > Troubleshooting page provides a suite of tools that help troubleshoot network connectivity issues that may be impacting the performance of your Barracuda Email Security Gateway.
For example, you can test your Barracuda Email Security Gateway’s connection to the Barracuda Networks update servers to make sure that it can successfully download the latest Energize Update definitions. You can also ping or telnet to other devices from the Barracuda Email Security Gateway, perform dig/NS-lookup, TCP dump and perform a trace route from the Barracuda Email Security Gateway to any another system.
In the Support Diagnostics section of the ADVANCED > Troubleshooting page, you can initiate a connection between your Barracuda Email Security Gateway and the Barracuda Networks Technical Support Center which will allow technical support engineers to troubleshoot any issues you may be experiencing.
If your Barracuda Email Security Gateway experiences a serious issue that impacts its core functionality, you can use diagnostic and recovery tools that are available from the reboot menu (see below) to return your system to an operational state.
Before you use the diagnostic and recovery tools, do the following:
As a last resort, you can reboot your Barracuda Email Security Gateway and run a memory test or perform a complete system recovery, as described below.
To perform a system recovery or hardware test:
The splash screen displays with the following three boot options:Barracuda
The table below describes the options available at the reboot menu.
|Barracuda||Starts the Barracuda Email Security Gateway in the normal (default) mode. This option is automatically selected if no other option is specified within the first three seconds of the splash screen appearing.|
Displays the Recovery Console, where you can select the following options:
Performs a thorough memory test that shows most memory related errors within a two-hour time period. The memory test is performed outside of the operating system and can take a long time to complete. Reboot your Barracuda Email Security Gateway to stop the hardware test.