The ADVANCED > Troubleshooting page provides a suite of tools that help troubleshoot network connectivity issues that may be impacting the performance of your Barracuda Spam & Virus Firewall.
For example, you can test your Barracuda Spam & Virus Firewall’s connection to the Barracuda Networks update servers to make sure that it can successfully download the latest Energize Update definitions. You can also ping or telnet to other devices from the Barracuda Spam & Virus Firewall, perform dig/NS-lookup, TCP dump and perform a trace route from the Barracuda Spam & Virus Firewall to any another system.
In the Support Diagnostics section of the ADVANCED > Troubleshooting page, you can initiate a connection between your Barracuda Spam & Virus Firewall and the Barracuda Networks Technical Support Center which will allow technical support engineers to troubleshoot any issues you may be experiencing.
If your Barracuda Spam & Virus Firewall experiences a serious issue that impacts its core functionality, you can use diagnostic and recovery tools that are available from the reboot menu (see below) to return your system to an operational state.
Before you use the diagnostic and recovery tools, do the following:
As a last resort, you can reboot your Barracuda Spam & Virus Firewall and run a memory test or perform a complete system recovery, as described below.
To perform a system recovery or hardware test:
The splash screen displays with the following three boot options:
The table below describes the options available at the reboot menu.
|Barracuda||Starts the Barracuda Spam & Virus Firewall in the normal (default) mode. This option is automatically selected if no other option is specified within the first three seconds of the splash screen appearing.|
Displays the Recovery Console, where you can select the following options:
Performs a thorough memory test that shows most memory related errors within a two-hour time period. The memory test is performed outside of the operating system and can take a long time to complete. Reboot your Barracuda Spam & Virus Firewall to stop the hardware test.
Before you replace your Barracuda Spam & Virus Firewall, use the tools provided on the ADVANCED > Troubleshooting page to try to resolve the problem, or call Barracuda Networks Technical Support.
In the event that a Barracuda Spam & Virus Firewall fails and you cannot resolve the issue, customers that have purchased the Instant Replacement service can call Barracuda Networks Technical Support and arrange for a new unit to be shipped out within 24 hours.
After receiving the new system, ship the old Barracuda Spam & Virus Firewall back to Barracuda Networks at the address below with an RMA number marked clearly on the package.can provide details on the best way to return the unit.
3175 S. Winchester Blvd
Campbell, CA 95008
attn: RMA # <your RMA number>